Client Success Associate

As the Client Success Associate at Menlo Coaching, you will work to support sales prospects as they transition from leads to active users of our products and services to satisfied members of the Menlo Coaching “alumni” network.

Your involvement in the customer journey starts at the beginning: as one of the first points of contact for our clients, you will help to screen and evaluate leads, run sales and introductory calls, field questions about our services, and in general, represent Menlo Coaching to the inquiring public.

After a prospect converts to a full client, you will continue to build and foster a working relationship, serving as a touchpoint during onboarding and other middle stages of the customer journey. 

Finally, once a client has completed their working relationship with Menlo Coaching, you will work to drive customer loyalty and encourage future sales opportunities in the form of additional purchases, referrals, and client participation in marketing efforts.

As a Client Success Associate, your day might be spent:

• Responding to our sales inquiries with written feedback, tracking and analyzing lead trends, and where possible, identifying new opportunities for lead generation
• Speaking with sales leads on screening calls, describing our offerings, answering queries, and moving prospects through the sales process by connecting them with the appropriate member of our team 
• Working to develop creative solutions for our sales pipeline and marketing endeavors
• Onboarding new clients and handling orientation and onboarding tasks
• Meeting with clients at various stages of the customer journey to ensure quality standards are being met and to identify potential improvements to our service delivery 
• Conducting market research into our competitors
• Surveying current, former, and prospective clients, analyzing their feedback, and making actionable recommendations based on your findings
• Collaborating interdepartmentally with operational, marketing, and consulting colleagues on a range of projects

We do not care if you speak Dutch!  🙂

Instead, the primary “must-haves” for this position are:

• A university degree and fluent or native written and spoken English. (Most of our clients are American.) 
• 2+ years of client-facing experience in a sales, support, or client success capacity
• Demonstrable ability to build and leverage relationships with clients and business partners
• Experience navigating difficult sales and client situations and a track record for problem resolution
• Experience working with CRM systems and sales data
• A personable, engaged, and animated presence
• The drive of a self-starter, and eagerness to take on the opportunities within your role 

This fulfilling, full-time position is based out of our Baarn, NL office – just a 40-minute train ride from Amsterdam Centraal Station – where you’ll work in person as a key part of our small team. 

About our company

Menlo Coaching was established in 2012 and supports aspiring business school students in their academic, personal, and professional development. This includes test prep for MBA entrance exams like the GMAT, end-to-end support on the written business school application, and interview prep for admissions interviews. The quality of our work has resulted in multiple awards, including our partners, David and Alice, being two of the top four consultants in the Poets&Quants “Hall of Fame” for MBA admissions consulting (an industry-leading distinction).

But the best praise for our services comes directly from our clients, and you can hear them speak about their experiences here.

Our reputation has attracted thousands of inquiries and created great opportunities for a talented Client Success Associate. As the newest member of our team, you will work alongside MBAs and PhDs, as well as former consultants, product managers, filmmakers, Stanford instructors, admissions officers, and business executives.

Some things that people like about working at Menlo Coaching

• We have a comfortable, friendly office full of knowledgeable, patient professionals
• We don’t and won’t work with clients who don’t need our help or who are a bad fit
• We approach all things with the long-term in mind, considering the careers of our clients and our team
• Our primary function is helping people see themselves in a better light

If you’re interested in this posting but have questions about the role, please write to [email protected].

Otherwise, you can start your application today by hitting the button below.