Legal

Menlo Coaching BV is based at the following address:

 

Menlo Coaching

Mollerusstraat 1

3743 BW Baarn

The Netherlands

 

VAT Number: NL856804113B01

KVK Number: 67038476

 

Menlo Coaching Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://menlocoaching.com/ (the “Site”). For Menlo Coaching customers using our services, privacy and confidentiality policies related to our services are outlined in the sales contract that you signed.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When you submit a form on our site to inquire about our services, subscribe to emails from us, or access our proprietary content, or when you send emails to us directly by contacting an individual team member or a general email address such as info@menlocoaching.com, we collect the information that you supply to us through that form or email. We refer to this as “User-submitted Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org/.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and User-submitted Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Device Information that we collect to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the User-submitted Information to contact you about our services and to provide you advice about whether our services may be suitable. Sometimes, in the course of these discussions, we offer to refer you to a partner, such as a GMAT tutor or another admissions consultant. If you accept this offer, we may send the User-submitted Information to the partner to whom you have asked us to introduce you.

We use remarketing to advertise across web sites to users who visit our site. Google will show ads across web sites that you are visiting, and these ads shown across other web sites are based on your past visits to our site by using cookies.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use other software companies including Google Cloud, Zapier, Copper, ActiveCampaign, Typeform, Paperform, Wufoo, Survey Monkey and Basecamp to process personal information. This list is subject to change without notice.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

You can modify your preferences regarding Google advertising at http://www.google.com/settings/ads.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you submit information to us, we will maintain your User-submitted Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, please contact us by e-mail at info@menlocoaching.com or by mail using the details provided above.

 

Complaints Procedure

Menlo Coaching is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a client’s expectation. Our aim is to deal quickly and effectively with such problems and to provide a simple way for our clients to have any complaints treated in a fair and reasonable manner.

If you are unable to resolve your complaint with your primary contact at Menlo Coaching you may make a formal complaint. All complaints are required to be made in writing. There are three reasons for this: The first is to remove any doubt or interpretation about what has been said in the complaint and the response; the second to ensure there is a record in the event that future reference is required; the third is to provide a measure of the time taken to respond.

All complaints will be handled confidentially. By submitting a complaint, you also agree to keep the details of the complaint confidential.

Emails should be addressed to both of the two Partners of Menlo Coaching:

david@menlocoaching.com

alice@menlocoaching.com

We will send an acknowledgment within three working days that your complaint has been received. The time it takes for a reply will vary depending on the issue involved. We aim to reply as soon as possible, and always within ten working days. We keep complaints on file for five years.

If you are not satisfied with our attempts to resolve your complaint after following the above procedure, you can contact a third party mediator who has agreed to adjudicate disputes between Menlo Coaching and its clients:

Chiel van Praag

Mediation Hilversum

‘t Jagerspaadje 19

1231 KJ Loosdrecht

+31 (0) 35-20 30 000

info@mediationhilversum.nl

 

Chiel van Praag is registered with the MFN (Mediators Federatie Nederland, i.e. the Dutch Mediation Federation) and will act as a neutral third party between you and Menlo Coaching in resolving your dispute.  The costs of mediation will be borne by Menlo Coaching.  Menlo Coaching agrees to be bound by the ruling of Chiel van Praag, and by contacting Chiel van Praag, you also agree to be bound by his ruling and you agree that there is no further right of appeal.